Introduction
By visiting or placing an order on HillSpices.in, you agree to be bound by these Terms & Conditions. If you do not accept all terms, please do not use our site or purchase from us. We may update these terms at any time; your continued use means you accept those changes.
1. Eligibility
You must be at least 18 years old to place an order
2. Products & Pricing
We offer 100% natural, premium-quality spices: nutmeg, nutmeg powder, black and white pepper, clove, cinnamon, cardamom, mace, star anise, dry curry leaves, and turmeric. All prices are in INR and may change without notice. Errors will be corrected or orders canceled and refunded.
3. Payment
We accept payments via PayPal, MasterCard, Visa, and UPI.
For Cash-on-Delivery (COD), an additional charge of ₹60 applies.
4. Order Confirmation
Your order is confirmed once payment is received (or COD accepted); an email/SMS with dispatch information will follow.
5. Shipping & Delivery
- Dispatch within 48 hours of order confirmation.
- Standard delivery time: 6–8 working days across India.
- We offer free shipping within India.
- International shipping is available (cost quoted at checkout).
- Delays due to carriers or customs are beyond our control.
6. Returns,Exchanges & Refunds
- Notify us within 3 days of delivery for damaged, defective, or incorrect items.
- Items must be unopened, unused, and in original packaging.
- Return shipping is the customer’s responsibility unless due to seller error.
- On receipt, items will be inspected. Refund approval or rejection communicated immediately.
- Approved refunds are processed to the original payment method within 7–10 business days.
- Replacement items are dispatched within 5–7 business days, subject to stock availability.
7. External Linkages
Our site may link to third-party websites; we’re not responsible for their privacy or content.
8. Intellectual Property
All content, including product images, designs, and site text, is owned by HillSpices.in or its licensors and is protected under applicable IP laws. You may not reproduce our content without permission.
9. Liability
Our liability for any loss or damage arising from product use, delivery delays, or pricing errors is limited to the order value.
10. User-Generated Content
Reviews must come from honest, personal experiences and must not be offensive, defamatory, or illegal. We reserve the right to remove any such content.
11. Amendments
We may revise these Terms at any time. Changes become effective once posted on this page. Continued use implies acceptance.
12.Governing Law & Dispute Resolution
These Terms are governed by Indian law. Any disputes will be resolved via arbitration in accordance with provisions of the Arbitration and Conciliation Act, 1996.